Service Delivery
We were first given the status of best Denon and Marantz service centre in the UK in 2005 and have held on to the title ever since. In fact, our service delivery has also made us one of the top 3 Denon and Marantz service centres in Europe. We can offer you anything from surround sound repairs to HDD recorder repairs with repair and service delivery at its best.
Track & Trace
- We use sophisticated computer systems to track repairs from the minute we issue customers a RA (Repairs
Authorisation) number, to the minute it arrives back to their door - You can book your repair online by downloading the form from our website: simply download the form,
fill it in and send it in with your unit! It’s that simple… - We can provide a stage-by-stage audit history of your repair
- We save you the hassle of having to chase around for information about your equipment
- Full repair details can be accessed at the touch of a button
Repair
- Our service department is fully equipped with the very latest test equipment
- All of our engineers are fully qualified with major manufacturer training
- Our engineering staff regularly attends courses to keep up to date with the constantly
changing technology in sound and video processing formats out in industry - We use the best quality parts for the job
- We can repair down to component level so we keep the costs as efficient as possible
Delivery
- Our turnaround time is fast – we win awards for our service delivery
- We are one of the top 3 service centres in Europe and have achieved this
status consistently since 2005 - We have turnaround times of between 1.5 days – 4.5 working days*
- We are 3 times faster than our main UK competitor
Since 1986, we’ve worked directly with manufacturers as an authorised service centre. We are your best-kept secret, offering best-practice in-warranty service delivery to your customers on your behalf.
We know, from experience, how important Warranty Service Delivery is to your company and for your reputation. Fast and effective service repairs will help you gain ground on your competitors. Using SST as your service partner is cost-effective and we can scale in line with your workload so that our turnaround times are never compromised.
We’ve been working with Denon, Marantz & Boston since 1986. We’ve also worked with Yamaha, Panasonic, Pioneer, JVC, Kenwood, Aiwa, Sony, Mitsubishi, Arcam, Audiolab, Vestax, Yarland, Toshiba, UKD and many more.
In fact, we’ve supported the majority of premium audio/audio visual brands here in the UK. We ensure your Repairs Service to your end users is second to none – whether we’re repairing a product which is in warranty or out of warranty.
We guarantee to support the growing reputation of your brand as a premium brand with premium service delivery. We already input into R&D for some of our manufacturers and can also help your brand in the same way to improve product reliability.
We are keen to work with you- please call us today to discuss any further details, fixed rates and seamless procedures- it’s that simple!
We work directly with retailers offering out-of-warranty services to their customers. Our reputation speaks for itself; please call us today to discuss your needs!
Guarantee:
We offer a 90-day guarantee for all non-warranty repairs!
You’re safe with us… All manufacture warranty repairs are covered by the manufacturers’ terms and promise.
We clean and bag your equipment before it is released back to you.
We will do our best and are proud to provide the best possible service at an affordable price.
Our mission: to provide you with premium service at an affordable price
Sound Systems Technology has been servicing high-end audio and visual products for decades. Our aim, from day one, has been to provide best-in-class service and repair for affordable rates
Fully equipped with the latest Test equipment
Our service department is fully equipped with the very latest test equipment and all of our engineers are fully qualified with major manufacturer training on their equipment
Sophisticated software platforms to make it easy on you
Our sophisticated computer systems track repairs from the minute we issue you with a returns number, to the point at which it arrives back to your door! We’re proud to be the award winning #1 Denon service centre in the UK!
Award winning no. 1 Denon Service centre in the UK
We are the longest serving Denon and Marantz service centre in the UK… and we’re proud of that! We’re winning awards for our fast and efficient turnaround times and have been since 2005!
